How To Fix Canva Background Remover Not Working?

Canva is one of the most user-friendly photo editing tools available online. It includes apps for both desktop and mobile devices, but the browser version is the most popular one. The free version of Canva is enough for most photo editing but if you want to get the premium features, you need to get the paid version. For common photo editing such as background removing or resizing, you won’t need photoshop. Canva will get the job done for you perfectly.

While using the software, you need a good internet connection. Otherwise, some features may not work properly. Background remover is one of the most used features of Canva. You may face problems with this feature, if the device doesn’t have a stable internet connection. There are some additional reasons as well that prevent the background removal from working properly.

Read on this article to know more about troubleshooting Canva background removal issues –

Possible Cause of Canva Background Remover Not Working

If your Canva background remover isn’t working, it’s not possible to guess the exact reason. There are some common reasons for this problem. Let’s have a look at some of the possible cause of Canva background remover not working –

Canva Background Remover Not Working

1. Slow Internet

This is the most possible reason if your Canva background remover isn’t working. As it’s an online based software, the features require a good internet connection to load. So, make sure you have a good internet connection and try again.

2. Browser

Sometimes, it’s because of the browser. Clear the browser cache or change the browser. If you are using Chrome, try  using Mozilla or Microsoft Edge. This may resolve the issue.

3. Login Again

If you are still facing the same problem, logout from your Canva account and try to login again. This may solve the issue. Sometimes, similar things happen because of bugs.

4. Upgrade to Canva Pro

Background feature was available for both free and the premium version. Recent updates made it available only for the premium users. Upgrade your Canva to Canva Pro to get access to all the features.

Now, you know about the reasons for this problem. So, what is the solution or how to fix if your Canva background remover is not working. Have a detailed instruction of the solutions below –

5. Clear Cache of the Browsers

Clear the cache memory of your browser and try to re-launch the app. Here are the steps to clear cache for different browsers –


  • Click on the three-dot available on the top right of the browser screen.
  • Select ‘Settings’ from the options.
  • Click on ‘Advance’ available on the bottom.
  • Select ‘Clear Browsing Data’
  • Here you will find the options to clear cache of your browser


  • Click on the three-bar available on the top right of the browser screen.
  • Select ‘Preferences’ from the options.
  • Click on ‘Privacy & Security’
  • Here you will find the ‘Cookies and Site Date’ option
  • Click ‘Clear Data’
  • Clear the Cache memory by selecting the ‘Cached Web Content’ option

Microsoft Edge

  • Go to Settings and click on ‘Privacy & Services’
  • Select ‘Clear Browsing Data’
  • Click on ‘Cached Images & Files’
  • Select Clear

6. Check the Extensions

The problem may occur for any extensions as well. You may disable the unused extensions and relaunch the app on your browsers. Sometimes, apps get disabled for ad blockers. So, relaunch the app by disabling the adblocked if you have any.

You may use Canva from a browser that doesn’t have any extension. This will save you from this issue if the problem was occurring because of any extension.

7. Check the Internet Speed

Slow internet connection won’t let you get all features of an online-based app. Check your internet speed from here. Disable VPN or similar apps to get the real speed. Some features may not load on an unstable internet connection.

8. Upgrade your Canva Account

To have access to all Canva features, you have to use the Canva Pro version. The Pro version allows you to use all the features and will let you have access with advanced controls as well. Canva isn’t just a background remover app. You will surely enjoy using this app and the features.

Final Words

Canva is designed for everyone. You can start working on this app without any previous knowledge of photoshop. If you are looking to get some simple editing Canva will be a great alternative to outsource photo editing services. Don’t worry if your Canva background tool isn’t working properly. The above-mentioned solutions will be effective to encounter this problem. Try the solutions and relaunch the app to apply background removal features on any image.

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